🛡️ Warranty Policy
We stand behind every electric forklift we sell with comprehensive coverage and lifetime support
📋 Warranty Coverage Overview
1 Year Warranty
Full coverage on manufacturing defects and component failures for one full year from the date of delivery.
Lifetime Online Support
Free lifetime after-sales support! Technical assistance, troubleshooting, and maintenance advice forever.
⚠️ Warranty Exclusions
The warranty does NOT cover the following:
🔧 Wear-and-tear parts (tires, brake pads, filters, belts, and other consumable components)
🎨 Minor cosmetic damages (scratches, dents, paint chips that don't affect performance)
⚡ Damage caused by misuse, accidents, unauthorized modifications, or improper maintenance
Normal wear and tear is expected with regular use. We recommend routine maintenance to keep your forklift in optimal condition.
📦 Transit Damage Policy
⚠️ IMPORTANT: If you notice any transit damage:
📝 Note it on the Bill of Lading (BOL) before the driver leaves
📸 Take a few photos of the damage
📞 Contact us immediately
Documenting damage on the Bill of Lading is critical for filing claims with our shipping partners. We will resolve all legitimate transit damage claims promptly.
📝 How to File a Warranty Claim
Call or email with your order number and description of the issue
Send photos/videos of the issue and your forklift's serial number
Our team will assess the issue remotely or schedule an inspection
Approved claims will be resolved with repair or replacement at our discretion
💬 Lifetime Online Support
Every forklift purchase includes FREE lifetime after-sales support!
📞 Technical assistance anytime you need it
🔧 Troubleshooting and repair guidance
📋 Maintenance schedule recommendations
🛠️ Help finding replacement parts
Our support team is just a phone call or email away. We're committed to keeping your electric forklift running smoothly for years to come.
❓ Frequently Asked Questions
Common questions about our warranty, coverage, and support.
How long is the warranty period?
1 year from the date of delivery. Coverage applies to manufacturing defects and component failures.
What parts are NOT covered?
Wear-and-tear items: tires, brake pads, filters, belts, and minor cosmetic damages like scratches or paint chips.
What does lifetime support include?
Free technical assistance, troubleshooting, maintenance advice, and parts guidance for as long as you own your forklift.
What if my forklift arrives damaged?
Note the damage on the Bill of Lading (BOL) before the driver leaves. Take photos and contact us immediately.
Who pays for shipping on warranty repairs?
Please contact our support team to discuss warranty claim shipping arrangements on a case-by-case basis.
Does the warranty cover the battery?
Yes, the battery is covered for manufacturing defects during the 1-year warranty period. Normal battery degradation over time is not covered.
How do I submit a warranty claim?
Call +1 213-214-2203 or email support@americanforklift.org with your order number and issue details.
Can I transfer the warranty to a new owner?
Please contact us for warranty transfer options. In most cases, the warranty applies to the original purchaser only.
What about the motor and controller?
The electric motor, controller, and major electrical components are fully covered under the 1-year warranty against defects.
How do I reach support after warranty ends?
Lifetime online support is always free! Call or email anytime for technical assistance and guidance.
Still have questions about warranty coverage?
Call us: +1 213-214-2203 | Email: support@americanforklift.org
📞 Hours: Monday-Friday, 8:00 AM - 5:00 PM PST