Forklift Warranty Policy
American Forklift stands behind its electric forklift equipment with warranty coverage and ongoing online support designed to help customers keep their material handling equipment operating reliably.
01 Warranty Coverage Overview
The American Forklift warranty provides coverage for manufacturing defects and component failures for one year from the date of delivery.
1 Year Warranty
Full coverage on manufacturing defects and component failures for one full year from the date of delivery.
Lifetime Online Support
Free lifetime after-sales support, including technical assistance, troubleshooting, maintenance advice, and parts guidance.
02 Forklift Warranty Exclusions
Warranty does not cover:
- Wear-and-tear parts such as tires, brake pads, filters, belts, and other consumable components.
- Minor cosmetic damage including scratches, dents, and paint chips that do not affect equipment performance.
- Damage caused by misuse, accidents, unauthorized modifications, or improper maintenance.
Maintenance matters: Normal wear and tear is expected with regular forklift use. Routine maintenance is recommended to keep your electric forklift operating properly.
03 Forklift Transit Damage Policy
Important: Document shipping damage immediately
- Note the damage on the Bill of Lading before the driver leaves.
- Take photographs of the damaged areas.
- Contact American Forklift immediately.
Documenting damage on the Bill of Lading is critical when filing claims with shipping partners. The supplied warranty policy states that legitimate transit damage claims will be addressed promptly.
04 How to File a Forklift Warranty Claim
Follow these four steps when reporting a potential warranty issue.
Contact Us
Call or email with your order number and a description of the issue.
Provide Documentation
Send photos or videos of the issue and your forklift serial number.
We Diagnose
The team assesses the issue remotely or schedules an inspection.
Resolution
Approved claims are resolved through repair or replacement at the company's discretion.
Lifetime Online Forklift Support
Every forklift purchase includes free lifetime after-sales support according to the supplied warranty policy. The support team can assist with technical questions and ongoing equipment maintenance.
Help with technical questions when needed.
Guidance for diagnosing operating issues.
Recommendations for ongoing forklift care.
Assistance finding appropriate replacement parts.
06 Electric Forklift Warranty FAQs
Common questions about American Forklift warranty coverage and after-sales support.
How long is the forklift warranty?
The supplied policy states that warranty coverage lasts 1 year from the date of delivery for manufacturing defects and component failures.
What parts are not covered?
Wear-and-tear items including tires, brake pads, filters, belts, and minor cosmetic damage are excluded.
What does lifetime support include?
Lifetime support includes technical assistance, troubleshooting, maintenance advice, and replacement-parts guidance.
What should I do if my forklift arrives damaged?
Note the damage on the Bill of Lading before the driver leaves, take photographs, and contact American Forklift immediately.
Does the warranty cover the battery?
The supplied policy states that the battery is covered for manufacturing defects during the 1-year warranty period. Normal battery degradation is not covered.
How do I submit a warranty claim?
Contact American Forklift at +1 213-214-2203 or support@americanforklift.org with your order number and issue details.
Can the warranty be transferred?
The supplied policy says to contact American Forklift for warranty transfer options and notes that in most cases coverage applies to the original purchaser.
What about the motor and controller?
The supplied policy states that the electric motor, controller, and major electrical components are covered against defects during the 1-year warranty.
Contact American Forklift
Have a question about your electric forklift warranty or need help with a warranty claim? Contact the American Forklift support team.
8:00 AM - 5:00 PM PST