Shipping & Delivery
Simple, reliable delivery for electric forklifts, with free shipping to the 48 mainland states, clear delivery procedures, warranty coverage, and ongoing customer support.
01 Free Forklift Shipping Policy
American Forklift offers free shipping within the 48 mainland states of the United States.
Free shipping to all 48 mainland states.
For Hawaii or Alaska, delivery can be arranged to a forwarder of your choice, with final shipping coordinated from there.
The supplied shipping information states that electric forklifts can ship directly to a business or job site within the covered mainland states without additional shipping charges.
02 Warranty & After-Sales Support
1 Year Warranty
Coverage for manufacturing defects and component failures. The supplied content also states that free spare parts are provided during the first year.
What's Not Covered
Wear-and-tear components such as tires, brake pads, and filters, along with minor cosmetic damage, are excluded.
Lifetime Online Support
Free lifetime after-sales support for questions, troubleshooting, maintenance, and parts assistance.
03 Transit Damage Policy
Inspect your forklift carefully when it arrives. If transit damage is visible, document it before the driver leaves.
If you notice transit damage:
01 — Note the damage on the Bill of Lading (BOL) before signing.
02 — Take photographs of the damaged areas.
03 — Contact American Forklift immediately.
Documenting damage on the Bill of Lading protects your delivery record and helps with claims involving shipping partners.
04 What to Expect on Delivery Day
Confirmation Call
The supplied information states that customers receive a call 24 hours before delivery to confirm the delivery window.
Inspect & Sign BOL
Inspect the forklift and note any visible damage on the Bill of Lading before signing.
Document Everything
Take photographs of the forklift at delivery for your records.
05 Important Shipping Notes
06 Shipping & Delivery FAQs
Common questions about forklift shipping, delivery, warranty, and support.
Is forklift shipping really free?
Yes. The supplied policy states that shipping is free to all 48 mainland states with no minimum order or hidden shipping fees.
What about Hawaii or Alaska?
American Forklift can arrange delivery to a forwarder of your choice. Final shipping is coordinated from there.
What does the 1-year warranty cover?
Manufacturing defects and component failures are covered. The supplied content also states that free spare parts are provided during the first year.
What is lifetime online support?
Free ongoing technical support, troubleshooting, maintenance advice, and parts assistance for as long as you own the forklift.
What should I do if my forklift arrives damaged?
Note the damage on the Bill of Lading before the driver leaves, take photos, and contact American Forklift immediately.
Are wear-and-tear parts covered?
No. The supplied content excludes tires, brake pads, filters, and other consumable parts, as well as minor cosmetic damage.
Can I pick up my forklift directly?
The supplied content states that free pickup is available at the warehouse at 2522 S Malt Ave, Commerce, CA 90040. Call ahead to schedule.
Can I track my forklift delivery?
The supplied content states that customers receive email tracking, SMS updates, and a confirmation call 24 hours before delivery.
How long does standard delivery take?
The supplied content states standard free shipping takes 5–7 business days and that express options are available.
What is the return policy?
The supplied content states a 30-day return policy on most electric forklifts and directs customers to returns@americanforklift.org to initiate a return.
Questions About Shipping?
Contact American Forklift for assistance with delivery, shipping, warranty, or after-sales support.
8:00 AM – 5:00 PM PST