🚚 Free Shipping + 1 Year Warranty
Fast, reliable, and professional delivery of electric forklifts across the United States
📦 Free Shipping Policy
✅ We offer free shipping within the 48 mainland states of the U.S.
📍 For Hawaii or Alaska: We can arrange delivery to a forwarder of your choice, and you coordinate the shipping from there.
No hidden fees, no surprises. Your electric forklift ships directly to your business or job site at no cost to you.
🛡️ Warranty & After-Sales Support
1 Year Warranty
Full coverage on manufacturing defects and component failures. Free spare parts provided during the first year!
What's Not Covered
Wear-and-tear parts (tires, brake pads, filters) and minor cosmetic damages are not included under warranty.
Lifetime Online Support
Free lifetime after-sales support! Our team is always available to answer questions, provide troubleshooting, and help with maintenance.
📋 Transit Damage Policy
If you notice any transit damage:
📝 Simply note it on the Bill of Lading (BOL) before the driver leaves
📸 Take a few photos of the damage for your records
📞 Contact us immediately and we'll resolve the issue
We take delivery issues seriously. Documenting damage on the BOL protects you and helps us file claims with our shipping partners.
✅ What to Expect on Delivery Day
We'll call 24 hours before delivery to confirm time window
Inspect your forklift. Note ANY damage on Bill of Lading before signing!
Take photos of your forklift upon delivery for your records
📋 Important Notes
- 🔋 All electric forklifts are fully charged and tested before shipment
- 📦 Forklifts come with operator manuals and basic tool kits
- ⚠️ Please ensure someone is available to accept delivery
- 🏗️ For White Glove service, ensure workspace is clear for assembly
- 🔧 Free spare parts provided during the first year warranty period
- 💬 Lifetime online support included with every purchase
❓ Frequently Asked Questions
Got questions about shipping, warranty, or support? Here's what you need to know.
Is shipping really free?
Yes! We offer free shipping to all 48 mainland states. No minimum order, no hidden fees.
What about Hawaii or Alaska?
We can arrange delivery to a forwarder of your choice. You coordinate the final shipping from there.
What does the 1-year warranty cover?
Manufacturing defects and component failures. Free spare parts provided during the first year! Does not include wear-and-tear parts or minor cosmetic damages.
What is lifetime online support?
Free ongoing technical support, troubleshooting, maintenance advice, and parts assistance for as long as you own your forklift.
What do I do if my forklift arrives damaged?
Note the damage on the Bill of Lading (BOL) before the driver leaves. Take photos, then contact us immediately.
Are wear-and-tear parts covered?
No. Tires, brake pads, filters, and other consumable parts are not covered under warranty. Minor cosmetic damages are also excluded.
Can I pick up my forklift directly?
Yes! Free pickup is always available. Visit our warehouse at 2522 S Malt Ave, Commerce, CA 90040. Call ahead at +1 213-214-2203 to schedule.
Can I track my delivery?
Yes! You'll receive email tracking, SMS updates, and a confirmation call 24 hours before delivery.
How long does delivery take?
Standard free shipping: 5-7 business days. Express options available for faster delivery.
What's your return policy?
30-day return policy on most electric forklifts. Contact returns@americanforklift.org to initiate.
Still have questions? We're here to help!
Call us: +1 213-214-2203 | Email: support@americanforklift.org
📞 Hours: Monday-Friday, 8:00 AM - 5:00 PM PST
📞 Contact Us
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